- Cancellation and Reschedule Policy for Courses
- Cancellation Policy for Events and Conferences
- Non-Refundable Course Policy
- Course Audit Policy
- Vendor Credit Policy
A student or organization may cancel or reschedule a class by submitting notice via email to their Education Advisor or
firstname.lastname@example.org no later than 10 business days prior to the start of class with no penalty. If a cancellation or reschedule occurs 6 to 10 business days prior to the start of class a late change fee of 50% of the class cost will be charged. If cancellation or reschedule occurs 5 business days or less prior to the start of class, or the student does not show for the class they are registered for, 100% of the full cost will be charged.
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For events and conferences, a student or organization may cancel by submitting notice via email to their Education Advisor or
email@example.com no later than 10 business days prior to the start of class with no penalty. If a cancellation occurs less than 10 business days prior to the start of class, or attendee does not show for the conference/event, 100% of the cost will be charged.
Occasionally Benchmark Learning will offer courses that are non-refundable and/or not eligible for rescheduling. The course listing will indicate this on the course webpage. Once enrolled, the student or organization will be obligated to pay the full cost.
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Refresh your knowledge by taking the same course you've already attended at no additional charge any time within 6 months of your original class date, on a space-available basis. This policy does not apply to partner classes and special events. Students will use their courseware from their previous class. If the original courseware is revised in the interim, it is the responsibility of the student to purchase any updated material.
Benchmark Learning accepts vendor-sponsored funding from various vendors, including, but not limited to, -Cisco (Cisco Learning Credits - CLCs), Citrix (Citrix Training Pass - CTP), and Microsoft (Microsoft Software Assurance Training Vouchers - SATVs). The terms and conditions of using the vendor-sponsored funding are specified by the vendor.
Click below to learn more details on the specific requirements for each vendor sponsored funding.
Cisco Learning Credits
Microsoft Software Assurance Training Vouchers
Citrix Training Pass
Important Consumer Information