Privately train a group of any size at your facility, virtually, or at any of more than 130 Center for
Professional Development @ ITT Tech location. With private sessions, you can address the specific
requirements of your company by delivering content directly to your staff or across multiple groups
within your organization.
If you would like to request a private class, please complete the form below. For more information,
call 888.236.2462 or email us.
This course teaches IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also provides delegates with the information needed for the ITIL Foundation Certificate Examination. This offering includes the associated exam. The course is based on the ITIL best practice service lifecycle approach.
PDU Credits: 21
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The course teaches delegates skills and knowledge to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations. It provides proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach. This course also helps delegates prepare for the ITIL Foundation Certificate in IT Service Management examination; held at the end of the third day. There will be reinforcement in the form of exercises throughout the course with the objective of instilling a deeper understanding of IT Service Management. The focus of the course is to help candidates understand the value to the business provided by each phase of the Service Management Lifecycle as covered by the 5 core books:
There is particular importance placed on developing an underlying service culture within the IT organization. Topics covered include:
This course is for IT Managers and Practitioners involved in the strategy, design, implementation, and on-going delivery of business-used IT services and for anyone who requires an insight into Service Management best practice.
There are no prerequisites for this course. For those students attending this class via our remote learning modality. Students will need computer and High-Speed Internet connection for this offering.
Module 1: Review of IT Service Management (ITSM) and IT Infrastructure Library (ITIL)
Module 2: Service Lifecycle Approach
Module 3: Service Strategy
Module 4: Service Design
Module 5: Service Transition
Module 6: Service Operation
Module 7: Continual Service Improvement
This course provides existing .NET developers with practical information and labs that enables them to build solutions on the Microsoft SharePoint 2010 platform.
After completing this course, students will have been taught information how to:
This course is intended for professional developers who use Microsoft SharePoint 2010 in a team-based, medium-sized to large development environment. Members of the audience are experienced users of Microsoft Visual Studio 2008 SP1. The audience understands how to use the new features of SharePoint 2010 and Visual Studio 2010.
Before attending this course, students must have:
Module 1: Introduction to the SharePoint 2010 Development Platform This module describes the SharePoint 2010 development platform and the benefits and features that it offers to developers. Lessons
Lab: Developing with the SharePoint 2010 Object Hierarchy
After completing this module, students will be able to:
Module 2: Using SharePoint 2010 Developer Tools This module describes how to use development tools that are integrated with the SharePoint 2010 development platform, such as Visual Studio 2010 and SharePoint Designer 2010. Lessons
Lab: Using SharePoint 2010 Developer Tools
Module 3: Developing SharePoint 2010 Web Parts This module describes how to develop Web Parts for SharePoint 2010 solutions. Lessons
Lab: Creating SharePoint 2010 Web Parts by Using Visual Studio 2010
Module 4: Working with SharePoint Objects on the Server This module describes how to develop code that uses the server-side objects provided by the SharePoint 2010 development platform. Lessons
Lab: Creating and Manipulating Server-Side Objects
Module 5: Creating Event Receivers and Application Settings This module describes how to develop event receivers and manipulate application settings for SharePoint 2010 solutions. Lessons
Lab: Creating Event Receivers and Web.Config Modifications
Module 6: Developing Solutions by Using Business Connectivity Services This module describes how to develop solutions that access external data by using Business Connectivity Services. Lessons
Lab: Building Business Connectivity Services Solutions
Module 7: Developing SharePoint 2010 Workflows This module describes how to develop workflows as part of SharePoint 2010 solutions. Lessons
Lab: Creating Workflows for SharePoint 2010
Module 8: Working with Client-Based APIs for SharePoint 2010 This module describes how to develop code that uses the client-side objects provided by the SharePoint 2010 development platform. Lessons
Lab: Developing .NET Applications by Using the SharePoint Client Object Model
Module 9: Developing Interactive User Interfaces This module describes how to develop server ribbon controls and client dialogs for the new user interface platform of SharePoint 2010. Lessons
Lab: Developing User Interface Components for SharePoint 2010 Solutions
Module 10: Developing Silverlight Applications for SharePoint This module describes how to develop Silverlight applications that are integrated with SharePoint 2010 data and solutions. Lessons
Lab: Developing Silverlight Applications by using the SharePoint Client Object Model
Module 11: Developing Sandboxed Solutions This module describes how to develop sandboxed solutions for SharePoint 2010. Lessons
Lab: Creating Sandboxed Solutions for SharePoint 2010
Module 12: Working with SharePoint Server Profiles and Taxonomy APIs This module describes how to develop code that uses the taxonomic and user profile services of the SharePoint 2010 development platform. Lessons
Lab: Working with User Profiles and Taxonomies Programmatically
Module 13: Developing Content Management Solutions This module describes how to develop code that uses the content management services of the SharePoint 2010 development platform. Lessons
Lab: Branding SharePoint Sites
Instructor did and excellent job! Knew the subject very well, and had a passion for teaching. Great job! - Anonymous Student,
I would take a class from her again/recommend her. - Anonymous Student,
Bravo! Keep doing the same things! A few more diagrams would enhance the courseware. - W.P.,
Limit student provided real world examples until end of section with an alloted time frame. "I'd like to spend next 5-10 minutes discussing how this takes place at your work". - Anonymous,
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