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This course is designed to help prepare students for the ITIL® Intermediate Qualification: Managing across the Lifecycle Certificate (MALC), which is the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management.
The course is intended to build on knowledge gained in previous intermediate level courses and focus on application and integration of ITIL® understanding, particularly in the areas of:
Course and examination format
This is an instructor-led course that uses a combination of lectures, practical group discussions, group assignments and a sample exam. This provides the student with a detailed understanding of the course content and prepares them for the examination.
The course culminates in a formal closed-book examination administered by an agent of an accredited Examining Institute. The exam consists of 10 complex multiple choice gradient scored questions based on a case study and lasts for a maximum of 120 minutes.
(Some students may be entitled to additional time – your lecturer can give more details if required.)
Each question has four answer options, one of which must be selected. One answer option is worth 5 marks, one is worth 3 marks, one is worth 1 mark and the other is worth 0 marks. To pass, students must obtain at least 35 marks from a possible 50 (70%).
Important note for students
MALC is the final mandatory qualification leading to ITIL Expert certification and is at a higher level than the intermediate modules.
The MALC examination has a higher level of difficulty than the intermediate exams and the questions are set at Blooms level 4 (analysing) and level 5 (evaluating).
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Prepare for the examination leading to the ITIL Qualification: Managing across the Lifecycle.
Upon completing this course, students should have gained competencies in the following:
The target group of the ITIL Qualification: Managing across the Lifecycle is:
This may include but is not limited to CIOs, senior IT managers, IT managers and supervisors, IT professionals and IT operations and development practitioners.
Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible. Documentary evidence of all credits must be presented by candidates for the MALC qualification.
Students wishing to take the MALC examination must also have undertaken at least 30 hours of contact time as part of an approved training course or an accredited e-learning course provided by an accredited training organization (ATO).
MALC01: Key concepts of the service lifecycle
MALC02: Communication and stakeholder management
MALC03: Integrating service management processes across the service lifecycle
MALC04: Managing services across the service lifecycle
MALC05: Governance and organization
MALC07: Implementing and improving service management capability
This course provides existing .NET developers with practical information and labs that enables them to build solutions on the Microsoft SharePoint 2010 platform.
After completing this course, students will have been taught information how to:
This course is intended for professional developers who use Microsoft SharePoint 2010 in a team-based, medium-sized to large development environment. Members of the audience are experienced users of Microsoft Visual Studio 2008 SP1. The audience understands how to use the new features of SharePoint 2010 and Visual Studio 2010.
Before attending this course, students must have:
Module 1: Introduction to the SharePoint 2010 Development Platform This module describes the SharePoint 2010 development platform and the benefits and features that it offers to developers. Lessons
Lab: Developing with the SharePoint 2010 Object Hierarchy
After completing this module, students will be able to:
Module 2: Using SharePoint 2010 Developer Tools This module describes how to use development tools that are integrated with the SharePoint 2010 development platform, such as Visual Studio 2010 and SharePoint Designer 2010. Lessons
Lab: Using SharePoint 2010 Developer Tools
Module 3: Developing SharePoint 2010 Web Parts This module describes how to develop Web Parts for SharePoint 2010 solutions. Lessons
Lab: Creating SharePoint 2010 Web Parts by Using Visual Studio 2010
Module 4: Working with SharePoint Objects on the Server This module describes how to develop code that uses the server-side objects provided by the SharePoint 2010 development platform. Lessons
Lab: Creating and Manipulating Server-Side Objects
Module 5: Creating Event Receivers and Application Settings This module describes how to develop event receivers and manipulate application settings for SharePoint 2010 solutions. Lessons
Lab: Creating Event Receivers and Web.Config Modifications
Module 6: Developing Solutions by Using Business Connectivity Services This module describes how to develop solutions that access external data by using Business Connectivity Services. Lessons
Lab: Building Business Connectivity Services Solutions
Module 7: Developing SharePoint 2010 Workflows This module describes how to develop workflows as part of SharePoint 2010 solutions. Lessons
Lab: Creating Workflows for SharePoint 2010
Module 8: Working with Client-Based APIs for SharePoint 2010 This module describes how to develop code that uses the client-side objects provided by the SharePoint 2010 development platform. Lessons
Lab: Developing .NET Applications by Using the SharePoint Client Object Model
Module 9: Developing Interactive User Interfaces This module describes how to develop server ribbon controls and client dialogs for the new user interface platform of SharePoint 2010. Lessons
Lab: Developing User Interface Components for SharePoint 2010 Solutions
Module 10: Developing Silverlight Applications for SharePoint This module describes how to develop Silverlight applications that are integrated with SharePoint 2010 data and solutions. Lessons
Lab: Developing Silverlight Applications by using the SharePoint Client Object Model
Module 11: Developing Sandboxed Solutions This module describes how to develop sandboxed solutions for SharePoint 2010. Lessons
Lab: Creating Sandboxed Solutions for SharePoint 2010
Module 12: Working with SharePoint Server Profiles and Taxonomy APIs This module describes how to develop code that uses the taxonomic and user profile services of the SharePoint 2010 development platform. Lessons
Lab: Working with User Profiles and Taxonomies Programmatically
Module 13: Developing Content Management Solutions This module describes how to develop code that uses the content management services of the SharePoint 2010 development platform. Lessons
Lab: Branding SharePoint Sites
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