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Newsletter Archive



Our newsletters are your resource for the latest computer and technology news and information, helpful tips, free downloads and more! Find out about all our free seminars and events, new classes and special promotions. You’ll even be able to test your technology smarts and possibly win a great prize with our trivia games.

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2009 June IT Service Management Newsletter

Your June IT Service Management Newsletter
New Horizons of Minnesota 

Courses | About Us | Contact Us
Check out what's NEW in the ITSM Community.



Let's Get Real
From blog.projectconnections.com: Have you ever been on a project where the testing was given its full, allotted time and attention? It's a rarity. We all know that testing is an essential part of any project. Many life cycles have a phase called 'testing' or dedicated to it. But when push comes to shove, testing invariably gets shortchanged.
more

ITIL is Cultural Not Technical
From itsmwatch.com: ITIL is a transformation rather than an implementation, i.e. the cultural change of the people is the ultimate objective and the most important part. Don't get fixated on processes or, worse still, technology. Make sure the major spend is on people-change or else failure or atrophy are the results.
more

Announcing two programs to get ahead with ITIL without breaking your budget:  

ITIL Independence Program: Break free from the struggles of ITIL adoption at prices you can afford
New Horizons of Minnesota recently developed ITIL Independence, a program designed to help organizations get started with ITIL implementation and best practices by offering accredited ITIL training at deeply discounted rates. Register for the ITIL v3 Foundation with Simulation Certification Course by September 4, 2009 to take advantage of the ITIL Independence pricing ($1,295 only $995). For more information or to register, contact Josh at jullom@nhmn.com or 952.896.6861.

Headway Program: Helping unemployed IT professionals gain employment with ITIL certification
From nhmn.com: As an initial member of Headway, New Horizons of Minnesota is offering unemployed individuals a substantial discount on all ITIL v3 Certification courses, plus providing the EXIN certification exam. At the completion of the program, all Headway students will also receive discounts on ITIL publications and a free three-month membership to itSMF USA.
more



ArrowAgile Basics Webinar
What is Agile? How is Agile different? Why does Agile work? How could Agile work in my organization? How do teams differ in Agile? What is Scrum, Lean and Extreme Programming? This free webinar will explore the origins of Agile, the definition of Agile, how Agile differs from the way you work today and most importantly why Agile works. This information will then be applied to the business environment today to help you consider using Agile practices for your projects.
Date: July 28
Time: 10:00am – 11:15am (CST)
Location: Online
register

ArrowSharePoint Makes Your Work Life Easier...Learn How! 
You've probably heard others talking about SharePoint. Now you can learn how to incorporate MOSS 2007 (Microsoft Office SharePoint Server) with Office 2007 to streamline document sharing, enhance knowledge transfer, incorporate workflow and so much more. MOSS can also help cut budgets, save paper and increase productivity.
Date: August 6
Time: 2:00pm – 3:30pm (CST)
Location: Online
register

ArrowCitrix XenApp 5.0: The Bar's Been Raised Again! 
In this free webinar, we will discuss several new features of Citrix XenApp 5.0. Windows Server 2008 Terminal Services' enhanced technology set has garnered highly deserved praise, and as a result many shops are questioning the need to purchase the XenApp 5.0 add-on. This presentation will focus on existing Server 2008 enhancements also supported in XenApp, but more importantly will discuss features that make using (or continuing to use) XenApp 5.0 a compelling, must-have choice for medium- to large-sized organizations.
Date: July 29
Time: 12:00pm – 1:00pm (CST)
Location: Online
register

ArrowWhat is the CISSP certification and why do I care?
In this free webinar, we will examine the gold standard in security certifications. The CISSP certification remains one of the premier security certifications due to wide industry acceptance and ISC2 rigorous standard for their exam. The industry acceptance stems from the fact that the CISSP material covers a lot of ground and shows that you have a true understanding of a wide variety of topics.
Date: August 12
Time: 12:00pm – 1:00pm (CST)
Location: Online
register

view all upcoming webinars



The first correct answer wins a $20 Best Buy Gift Certificate! 

Along with the Declaration of Independence, what two historic documents make up the charter of freedom?


Email us your best guess and the answer will be posted on our newsletter archive tomorrow. Good luck!



ArrowLean-Agile Project Management
Learn the latest lean and agile techniques that will enable you to deliver on faster time to value, increased customer and team satisfaction and reduced project risk — the hallmarks of the new agile paradigm and the foundations of the traditional project management disciplines. Discover how Lean and Agile compliment traditional PM learning.
Dates: August 26 – 27
learn more

ArrowScrum Team Training
This introductory course offers a new alternative to the Certified ScrumMaster (CSM) training. While CSM focuses solely on the ScrumMaster Role, Scrum Team Training focuses on the entire Team, including Project Managers, Business Analysts, Testers, Developers, and Architects. This team-based training will help you understand your role within the Scrum team structure and equip you with the knowledge, skills, and tools to successfully implement Scrum.
Dates: July 29 – 30
learn more

ArrowCertified ScrumMaster
This course will prepare ScrumMasters and Change Agents for the role they will play in the successful adoption of Scrum in their organization. Learn the basics of Scrum, how to get it started, and how to keep it going in your organization. Learn through interactive exercises and use the same techniques that are needed when you start your projects. Our goal is to change the fundamental way people think about their projects and how to manage them.
Dates: September 29 – 30 
learn more

Professional Development Workshops — Starting at $80!
Our Professional Development Workshops are designed to get you and your team the professional skills you need in a quick and inexpensive way. These workshops start at just $80 a day!

Our next workshops featuring Leadership, Personal Effectiveness and Communication are quickly approaching. Sign up soon!

ArrowMastering the Art of Thinking on Your Feet,
July 9

ArrowNegotiate for Success,
July 27

view all workshops



Welcome to Windows 7
What makes Windows 7 different than Windows XP or even Vista? As a Windows XP professional, you are very familiar with how to manage and maintain that system. You know the tools that can help troubleshoot the client. This seminar takes a look at changes in the User Interface as well as address overall system and management changes to help maintain a Windows 7 environment.
Date: July 2
Time: 8:30am – 11:30am (CST)
Remote Learning Available
register

Leveraging Certification in Today's Economic Market to Ensure YOUR Success
During difficult economic times, it is especially important to be sure your professional and technical skills are a cut above the rest. Taking the time to earn professional certifications will help accelerate your career and look to the future with confidence. New Horizons is proud to present a FREE comprehensive seminar on how certifications (Microsoft, Cisco, ITIL, Business Analysis and Project Management) strengthen your career outlook. Additionally, you will receive a free skills assessment and a free learning plan to assist you with your certification goals.
Date: June 25 (TODAY)
Time: 4:00pm – 6:00pm (CST)
Remote Learning Available
Email info@nhmn.com to register

Security in Mind – Windows 7
A high priority in many organizations is security at the client level. Windows 7 Security improvements can reduce the TCO from a security point of view and make a more secure platform. This is done by changing how the client allows or denies program access and what happens when an unwanted application is installed. Ultimately, Windows 7 makes for a very safe client platform.
Date: August 7
Time: 8:30am – 11:30am (CST)
Remote Learning Available
register

SharePoint and Compliance, What's in the Title?
In this free seminar, brought to you by New Horizons of Minnesota, Analysts International Corporation and SoftwareONE, you will learn about compliance around SharePoint. Many of us have been involved in a compliance initiative in one way or another. We were either directly influenced by it or part of a compliance project. This session will be interactive and help provide some guidance and recommendations on solutions built on SharePoint for compliance and regulatory reasons.
Date: August 13
Time: 9:00am – 11:00am (CST)
Remote Learning Available
register



ArrowRequirements Analysis and Documentation,
July 27 – 29

ArrowITIL v3 Foundation with Simulation Certification Course,
July 6 – 8, August 26 – 28

ArrowITIL v2 Release and Control Practitioner Course and Certification,
July 20 – 24


Archive



Trivia Winners



Congratulations to Sarah O. of ImageTrend for correctly answering the January Newsletter trivia question!


Congratulations to Don N. of Ecolab for correctly answering the December Newsletter trivia question!


Congratulations to Priya M. of UHC for correctly answering the November Newsletter trivia question!


Congratulations to Rachel S. of Carlson Companies, Inc. for correctly answering the October Newsletter trivia question!