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  • "I Don't Want to Hear about ITIL!"

    April 15, 2011

    Shortly after Thanksgiving 2010 I had lunch with a friend who is also a CIO in the metro area -- something we do every couple of months if we're both in town. The topic of discussion revolved around what it might take to change his IT organization to be more service-oriented and responsive to users. We talked about the concept of IT service management (ITSM) and best practice in this area. My friend said, in no uncertain terms, knowing that I was ITIL certified, "Don't mention that ITIL crap, it doesn't work." Then in late December 2010 there was a LinkedIn discussion that was started with a question that included a similar comment from another CIO, "I don't want to hear about ITIL."

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  • How to Plan the Transition to Cloud Computing

    April 15, 2011

    Organizations are always faced with a steady pace of change. There seems to be a new approach, methodology or design concept popping up every day. Some are completely new and some are re-branded with a fancier name. Today, one of these new design concepts, utility services, (better known as cloud computing) represents a shift from the more traditional technology-based solution, to more of a service-based solution.

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