Seminars are a great way to learn vital skills in a convenient way. Take advantage of the following free seminars presented by Benchmark Learning.
Our next events featuring
Agile and
ITIL  | ALM for Agile Development
November 28: Agile methods have changed how the software industry creates applications. New best practices have emerged to embrace a faster team-based approach to the challenges inherent in software delivery. Every aspect of application development - requirements, estimation, development, test, and deployment - benefits from new ideas and techniques.
This training will help you understand how to lead software projects and move your team onto agile methods for greater productivity and higher quality applications. It will define the domain and terminology, methods for managing the effort, and how roles have changed across the team in the agile world.
For the already agile, here's the User Story for the training: "As a leader or team member in the enterprise software development process, I want to leverage a small number of key techniques and principles to dramatically and measurably improve my development practices, so that my organization can deliver more customer value, at faster intervals, to my customers."
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| | ITIL v3 Service Management Awareness: A Lifecycle Approach
December 23: Our ITIL v3 Service Management Awareness overview provides a general introduction to IT Service Management, focusing on the lifecycle of services-birth to retirement-broken into five key phases. The phase components, Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, are introduced and discussed within the best practice framework.
Objectives
Overview of a Lifecycle Approach to IT Service Management
- Introduction to IT Service Management
- Key ITIL v3 Concepts
- ITIL Service Management integration: Business Services; IT Services; IT Functions
- Value of Service
Lifecycle: Five Phases
- Service Strategy: Working with the business to plan appropriately for both long and short term service needs
- Design: Planning and architecting services that fall within the business's strategy
- Transition: Moving planned business initiatives to live status; retiring old services no longer of value to the business; improving services to keep the business at or above required competitive levels
- Operation: Managing the services currently utilized by the business
- Continual Service Improvement: Implemented as part of every process
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