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Student Services Manager

September 06, 2011

Overview

Benchmark Learning’s vision is to become an Education Services company that delivers and evangelizes “We Help Define and Build Careers” of our students via our educators in classroom, our sales and marketing team and our student services team in our facility.

The team can accomplish this by understanding the vision, strategy and engaging their knowledge of supporting the student, the internal teams and the external customers to create processes that make it easier to do business with us, accomplish our business goals more efficiently and effectively always being student and customer-centric.

Position Description

Responsible for building, developing and leading a high performing Student Services team and ensuring the team is accountable for delivering high quality service to the internal and external customers. This individual is responsible for engaging the team in the company strategy, vision and direction as well as having their behaviors and actions evident that they understand and are engaged. As Benchmark continues to evolve into an Education Services Company, growing and developing over time to support the ever changing needs of the customer, so must the team engage and embrace this change by learning new things, developing new skills and supporting in new ways. The successful candidate will ensure that our internal processes are aligned with customer’s expectations and needs. The Student Services team supports both internal and external customers; Education, Sales, Marketing, our Students, and our Customers.

• Business Landscape and Needs
  • Understand the organization's business goals, objectives and strategies
  • Demonstrate the ability to develop, implement and measure strategic objectives in alignment with corporate vision and strategic direction
  • Analyze the contribution Student Services delivers in relation to business strategies and needs
  • Generate multiple ways of resolving a business need with Student Services
  • Practice continuous improvement methods and processes
  • Demonstrate a behavior and understanding that all activities must lead to increased revenue, increased efficiencies or higher quality
  • Adapt plans and priorities to address business and operational challenges
  • Able to work collaboratively with all levels and functions within the company

• Processes and Services
  • Awareness of the organization's existing business processes
  • Demonstrate experience implementing solutions, improving productivity and customer and employee satisfaction
  • Determine the best resources for a Student Services project
  • Leverage tools and technologies to ensure efficiencies and productivity enhancements
  • Manage projects from idea to implementation (on time, on budget and within scope)
  • Monitor and update current processes to ensure most effective and efficient operation

• Managing People
  • Ability to build, develop and lead a team to solve unique and complex business problems
  • Develop employees and their careers
  • Demonstrate collaboration skills that foster one team, best in class environment
  • Effectively delegate and oversee work
  • Ability to drive individual and team results
  • Excellent interpersonal communication skills with understanding the need to effectively work across functions in a continuous improvement and dynamic environment
  • Coach the day-to-day, hands-on process of helping direct reports recognize and act on opportunities to improve their performance and capabilities
  • Provide honest, effective and timely feedback on performance of the team

• Requirements
  • Excellent oral and written communication skills
  • Excellent listening skills with the ability to quickly learn and clearly convey information
  • Ability to set goals and hold oneself and team members accountable for delivering results
  • Deliver high quality customer expectations and delivery excellence
  • Demonstrate initiative to identify what needs to be done and do it before being asked or required by the situation
  • Belief in one’s own ideas to be successful & take an independent position in the face of opposition
  • Flexible and able to support multiple tasks and projects simultaneously
  • Regularly contribute and consistently open to new ideas
  • Enjoys learning new things that help improve the role and the team
  • Takes initiative and is resourceful
  • Acts positively to incorporate performance improvements into this and future projects
  • Ability to motivate and engage team member commitment on projects
  • High attention to detail and strong organizational skills

• Minimum Qualifications
  • 4-year Bachelor’s degree in Business, Communications, Management or Education
  • 3+ years management experience
  • Experience Customer Satisfaction, Quality and/or Training experience
  • Strong problem solving and analytic ability
  • Proven aptitude with technology and computers in general specifically the Microsoft Office Suite including Excel, Word, Access and PowerPoint
  • Proven ability to be accountable and holding others accountable for delivering results

• Salary / Compensation
  • Salary range of $50,000 to $75,000 based on qualifications and experiences
  • As an employee, have the ability to take Benchmark Learning classes at no cost including ITIL, Project Management, leadership and more.
  • As an employee, you and your dependents can take classes at Globe University and Minnesota School of Business for the cost of books and lab fees.
  • Competitive benefits package that includes Medical, Dental and matching 401K program.

About Us

Our employees have the opportunity to make a difference in the lives of our students, customers, and fellow employees and this is just one of the reasons we’ve endured 35 years, because we are passionate about serving others. Our commitment to excellence and student success has earned us prestigious honors and global recognition as a premier education provider. Customer-site, our site or virtual classroom learning from anywhere in the world, we train to fit your learning needs.

At Benchmark Learning, we truly care about our employees, customers and clients. We practice open communication, open book management and have a liberal benefits package. Each employee is held accountable for delivering results in a sincere, ethical manner that speak to the core values this company was founded upon. All employees are expected to continually grow and develop their skills through experience and education. Benchmark Learning supports a diverse workforce.

Learn more about how our culture makes working for Benchmark Learning a rewarding and enjoyable experience. If you want to have fun and make fun happen, then don’t hesitate to join this award-winning team. Upload your resume and include why you’re interested in this position in your cover letter here

https://home.eease.com/recruit/?id=820731