Business Productivity Wave

Linking People, Process and Technology with Metrics and Measurements to Drive Results
8:15 - 9:45
Dwight Cody , Wipfli
Session Level: 100-200 Level
Audience: Anyone who creates, uses, designs, analyzes or reports metrics

How does your organization measure success? Are you using the right metrics?

Success is typically measured through results. Yet, achieving desired results means knowing what to change, what to change to and how to change. It is all about knowing where you are, where you are going and when you have arrived. This is the power of strategic measures:

  • Creating awareness – through the “right metric”
  • Showing progress – with ongoing measurement
  • Attaining your goal – hitting your target
  • Moving your target – driving the future
Don’t miss this session designed to provide you with the what’s and how’s of putting in place metrics and measures to drive desired behavior and actions for results in your organization. During this session, we will cover:
  • What’s a good metric
  • Ways to measure for results
  • Examples of metrics
  • The measurement chain
  • Metrics and measures in the context of time: past, present, future and predictive
  • Building out your BI dashboard

Look Before You Leap - What You Should Know Before You Invest in CRM for Your Organization
10:00 - 11:15
Steve Thompson, PowerObjects
Session Level: 100-200 Level
Audience: Anyone that works with a CRM or who is considering purchasing a CRM

In this session we will discuss information that any organization that is thinking about investing, or reinvesting in CRM technology should know. Some organizations fail to realize the return on their investment in a CRM initiative and often it is because they view CRM as just a technology. While the technology plays an important role in achieving CRM success, it is just one leg of the stool. Join us for this interactive session where we will present and discuss how to achieve success with a CRM.

SCRUM, It's Part of Your Game!
1:30 - 2:45
Brian Lockwood, Benchmark Learning
Session Level: 100 Level
Audience: Everyone

All businesses need to be agile today! In little morethan an hour we will go through Agile management using the SCRUM methodology. Leave with the tools needed to implement SCRUM the next day. Fact: 80% of all tasks/functions/capabilities in a project are never used. In this session we will entertain the idea that SCRUM can solve our problems, reduce our stress and deliver high business value first.


Why ERP Training Stinks and the Secret to Business Process Improvement
3:00 - 4:15
Jay Kasdan , Fredrickson Communications
Session Level: 200-300 Level
Audience: Anyone that will manage or support an ERP application

“IT projects” no longer exist. They have been replaced with “business initiatives IT supports.” Why do many ERP implementations fail even though the software works? The ERP is only as effective as the business processes it supports and its end-users’ abilities to use the ERP correctly. Training often fails because it is poorly designed and focuses on the software instead of business goals, business processes and the application user. Too often companies develop and pay for training that has virtually no chance to succeed.

  • Why traditional training approaches fail
  • Keys to effective ERP training
  • The secret to business process improvement