Solving Problems Before They Solve You  |
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Course Overview |
| | Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You've no doubt looked at solutions to problems and said, "I should have thought of that." But you didn't. The answer is not just creativity, although that certainly helps. Rather, the power to find these creative solutions lies in our ability to search for and find facts that relate to the situation, and put them together in ways that work. As an individual, facts and knowledge can only go so far. By tapping into the knowledge of others (staff, colleagues, family, or friends), anyone can expand the range of solutions available. This one-day workshop will help participants learn how to do just that.
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| Objectives |
| | | This one-day workshop will help participants learn how to:
- Increase awareness of problem solving steps and problem solving tools.
- Distinguish root causes from symptoms and to identify the right solution for the right problem.
- Improve problem solving and decision making skills by identifying individual problem solving styles.
- Think creatively and work toward creative solutions.
- Recognize the top 10 rules of good decision-making.
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Audience |
| | This course is designed for anyone who wants to improve the way they look at problems and how they evaluate which solution would have the greatest benefit.
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Prerequisites |
| | There are no prerequisites for this course.
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| Course Number |
| | NHEUSlvgProb
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| Course Length |
| | 1 Days
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| Course Price |
| | $195.00
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| Category |
| | 5
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| Topics |
| | | Lesson 1: Introduction and Course Overview
- This lesson introduces participants to the workshop, details the workshop schedule, and provides participants an opportunity to identify their personal learning objectives.
Lesson 2: What is Problem Solving?
- To begin, participants will explore just what problem solving and decision making means. Also covered are the different types of decisions, the difference between facts and information and common decision making traps.
Lesson 3: Problem Solving Styles
- This lesson will explore the four types of problem solvers. Students will work in small groups to identify their strengths and weaknesses and how to use that knowledge to become better problem solvers.
Lesson 4: Earthquake!
- This hour long exercise will ask participants to imagine that they are in a crisis situation. It will give them a framework to solve the problem and make decisions.
Lesson 5: The Problem Solving Model
- During this lesson, participants will learn about a three-phase model that they can apply to most problems. They will also have an opportunity to apply the model to two situations.
Lesson 6: Six Ways to Approach a Decision
- Next, participants will learn about Edward DeBono's six thinking hats, and they will practice using the hats during a problem solving discussion.
Lesson 7: The Problem Solving Toolkit
- This lesson will look at 11 basic problem solving tools and two advanced tools (the gradients of agreement and fishbone analysis). Then, participants will apply these tools to a case study in a large group discussion.
Lesson 8: Thinking Outside the Box
- Students will discuss ways to encourage creative thinking, including brainstorming and the random word method.
Lesson 9: Decision Making Case Study
- In this lesson, students will work on problems of the Peerless Data Corp. Students will work in small groups to solve five different problems, and will be rewarded based on the quality of their decisions.
Lesson 10: Workshop Wrap-Up
- At the end of the day, students will have an opportunity to ask questions and fill out a personal action plan.
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