ITIL v2 Service Level Management Practitioner Course and Certification  |
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Course Overview |
| | This ITIL Service Level Management Practitioner Course features in-depth, pragmatic guidance on the design and implementation of the Service Level Management process.
*Important Notice for Students Seeking Certification*
Your ITIL Foundations Certificate is required to confirm your individual exam. Please fax your certificate to Benchmark Learning at 952.896.9728; Attention: ITIL Project Manager.
Highlights of the ITIL Service Level Management Course include:
- Planning, negotiating and managing Service Level Agreements
- Structure, content and wording of typical SLAs
- Key service items;
- Different types of SLA's
- OLA's and contact
- Service Catalog
- monitoring and reporting
- Service reviews and Service Improvement Programs
- Possible issues, Costs, and Benefits
- Process relationships Service Support and Delivery
- Understanding how they should relate to one another
- process and data
- implementation and maintenance
- Tools and selection
There are multiple assignments done in a group setting throughout the 3 days, There will also be a mock exam, written assignments and an in-course assessment. This course forms part of the ISEB's Practitioner qualification program. The qualification is based on a combination of in-course assessment and multiple choice examination. Exam preparation and the exam are included at the end of the course. Successful delegates will be awarded the ISEB Practitioner Certificate in IT Service Management specializing in Service Level Management.
PDU Credits: 21
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| Objectives |
| | | After completing the course, students will be able to: - Understand process scope, key concepts, and terminology.
- Understand relationships and interdependencies with other ITIL processes.
- Implement considerations.
- Interface with the other Service Management processes.
- Understand SLAs and the Service Catalog.
- Understand OLAs and UCs.
- Monitor and report.
- Help achieve Service Level Management Practitioner Certification.
- Take an ISEB Proctored Exam.
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Audience |
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Prerequisites |
| | Students must possess the ISEB or EXIN Foundations Certificate in IT Service Management and a minimum of one year’s experience working as an IT Practitioner, Supervisor, or Manager within an IT Service Management environment.
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| Course Number |
| | BEITILSrvMngPr
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| Course Length |
| | 3 Days
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| Course Price |
| | $1,695.00
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| Category |
| | 4
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| Topics |
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