ITIL v2 Release and Control Practitioner Course and Certification
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Course Overview
  The course is aimed at IT professionals who will participate in managing, organizing and optimizing the operations of Release and Control processes in an IT Service organization which has implemented, or started to implement, ITIL based Release and Control processes (Change, Configuration and Release Management).

It is expected that the course will appeal to operational staff and managers who wish to extend their skills in planning, monitoring, reporting and optimizing in relation to the processes of Change Management, Configuration Management and Release Management.



Your ITIL Foundations Certificate is required to confirm your individual exam. Please fax your certificate to Benchmark Learning at 952.896.9728; Attention: ITIL Project Manager.

Highlights of the ITIL Release and Control Practitioner Course include:

  • Planning the processes and their relationships with all of Service Management
  • Continuous Service Improvement Program
  • Establishing Release and Control functions and Assignments
  • Concepts of Configuration Management
  • Concepts of Change Management
  • Change Control and the Change Advisory Board


  • Concepts of Release Management Possible issues, Costs, and Benefits
  • Process Resources, Roles and Responsibilities
  • Configuration Management Process Activities, Design Considerations
  • Data Model Assignment


  • Change Management process activities
  • RFC assignments
  • Change Management Planning
  • Release Management Process, and Planning
  • Roll-out assignment
  • Communication Strategies


  • CAB meeting assignments
  • Reviewing and reporting
  • Tool Selection
  • Awareness Campaign
  • Communication and Strategies
  • Release and Control Summary
  • Mock exam, prep and exam


There are multiple assignments done in a group setting throughout the 5 days, There will also be a mock exam, written assignments and an in-course assessment. This course forms part of the ISEB's Practitioner qualification program. The qualification is based on a and multiple choice examination. Exam preparation and the exam are included at the end of the course. Successful delegates will be awarded the ISEB Practitioner Certificate in IT Service Management specializing in Release and Control.

Attention: ITIL Project Manager.

PDU Credits: 35

Objectives
  The Practitioner Certificate in IT Service Management, Release and Control is awarded by EXIN on successful completion of a multiple choice examination and practical assignments, undertaken as part of an accredited training course. The examination is a two hour examination consisting of 40 multiple choice questions. The pass mark is 65%.

The practical assignments are supervised and assessed during the training course by trainers from an accredited training provider.

At the start of class, delegates obtain two documents for more information regarding and preparing for the examination and the practical assignments:
  • The Practitioner, Release and Control Service Document
  • The Practitioner, Release and Control Track Description
Both of these documents are produced by EXIN and will be included in the course material

Audience
  The course is suitable for anyone involved in the Change, Release and Configuration Management processes.

Prerequisites
  ISEB or EXIN Foundations Certificate is mandatory and experience working within an IT Service Management environment within the specified processes is highly recommended.

It is highly recommended delegates familiarize themselves with the ITIL Publication Service Support (the "blue" book), especially:

  • Chapters 2: Relationship between processes
  • Chapter 7: Configuration Management
  • Chapter 8: Change Management
  • Chapter 9: Release Management


Any annexes in the chapters should also be read, they are included in the exam, especially Annex 7A.

Information on how to access this material is available upon request.
Course Number
  BEITILRCPrac
Course Length
  5 Days
Course Price
  $2,995.00
Category
  3
Topics
  This agenda indicates the topics to be covered and the normal running order.

The duration of the lectures for each of the topics is normally between 45 minutes and one hour, although this may vary at the discretion of the course leader.

Students will be divided into groups for each assignment, and a representative from each group will be expected to present the group's findings to the rest of the class.

An EXIN representative will be present to invigilate the examination at the end of the final day.

Day 1
  • Course Introductions
  • Introduction to I.T. Service Management and Release and Control
  • Process Relationships
  • Continuous Service Improvement Program
  • Establishing Release and Control assignment
Day 2
  • Concepts of Release and Control - Configuration Management
  • Concepts of Release and Control - Change Management
  • Change Advisory Board agenda assignment
  • Concepts of Release and Control - Release Management
  • Assignment 4 - Initiating Configuration Management
  • Why Release and Control?
  • Roles & Responsibilities
  • Configuration Management process activities
  • Configuration Management design considerations
  • Data model assignment
Day 3
  • Change Management process activities
  • RFC Assignment
  • Change Management planning
  • Release Management Processes
  • Release Management Planning
  • Rollout assignment
  • Communication & Strategy
  • Recap and Review
Day 4
  • CAB Meeting Assignment
  • Reviewing and reporting
  • Tool selection
  • Awareness campaign assignment
  • Communications and strategy
  • Release and Control summary
  • Individual Assignment
Day 5
  • Mock examination preparation
  • Mock examination
  • Review and examination preparation
  • Practitioner examination
  • Review
  • Finish