Performance Support Services
Benchmark Learning’s performance support system is a tool that allows your users to recall information on how to perform a task at the moment of need. This usually follows completion of a formal learning event (instructor-led training, eLearning, seminar, etc.) and supports the students ability to recall what they have learned. This system allows training solutions, such as instructor-led training and eLearning, to be shortened and focused on concepts rather than the mechanical steps to completing the task. It then allows those specific tasks to be recalled at the moment of need, in the context of business process, rather than being committed to memory.
Business Challenges Solved
Retention of newly gained knowledge is lost due to the learner’s need to always be learning and the human’s inability to retain it all.
How do we help you support your users?
Support for the Performer at the Moment of Need
Formal training alone allows for too much information to be lost due to our lack of ability to retain new knowledge. More often than not, students are not able to use the newly gained knowledge before they lose it. True Blended Learning solutions need to address the learner’s 5 Moments of Need. Performance support provides a critical component to any Blended Learning solution.
Looking at the image above it becomes quite apparent that without addressing the last three moments of need, the learning solution is not in fact blended learning. It is really just blended training.
Retention-Enhanced Learning
Benchmark Learning’s performance support system provides the user help in the context of their application or process at the time of “apply”. This approach to learning helps the learner to have a high degree of retention, and is the most powerful method of learning and retaining new knowledge because the learner is learning within the context of their need.