Course Overview
In this webinar, we will discuss the difference between the lifecycle and the capabilities pathways through the ITIL certification scheme. We will spend time looking at each of the phases of the ITIL Service Management lifecycle pathway and discuss the IT roles that will benefit from information in each phase. We will also take a look at the capabilities pathway, and discuss the roles that will benefit from this information as well as look at the process, functions and roles that are covered in each. Finally, we will discuss how the ITIL v3 Intermediate exams are structured and look at some strategies for successfully passing them.

Objectives
To help IT managers and professionals understand the different pathway through the ITIL v3 certification scheme as well as give them information that will help decide which path and or course would be most beneficial for them in their current role. In addition, we will discuss the ITIL v3 intermediate exams, how they are structured and strategies for passing the exams.

Audience
IT managers and professionals who are looking for a deeper understanding of ITIL v3 Service Management and are wanting to know how the intermediate paths can facilitate that understanding as well as individuals who are looking to progress to the ITIL expert level certification.

Prerequisites
This webinar is appropriate for anyone, however background knowledge of ITIL v3 Foundation or ITIL v2 Essentials is recommended.

Course Length
1 Hour

Course Price
$0.00

Seminar Overview
Our ITIL v3 Service Management Awareness overview provides a general introduction to IT Service Management, focusing on the lifecycle of services-birth to retirement-broken into five key phases. The phase components, Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, are introduced and discussed within the best practice framework.

Objectives
Overview of a Lifecycle Approach to IT Service Management

• Introduction to IT Service Management
• Key ITIL v3 Concepts
• ITIL Service Management integration: Business Services; IT Services; IT Functions
• Value of Service

Lifecycle: Five Phases

• Service Strategy: Working with the business to plan appropriately for both long and short term service needs
• Design: Planning and architecting services that fall within the business's strategy
• Transition: Moving planned business initiatives to live status; retiring old services no longer of value to the business; improving services to keep the business at or above required competitive levels
• Operation: Managing the services currently utilized by the business
• Continual Service Improvement: Implemented as part of every process

Audience
This overview is appropriate for all levels and functions within the entire IT service development and provision life cycle. It is also of value to customers and end users who need to interface with the IT department.

Seminar Length
3 Hours

Seminar Price
$0.00