Earning PDUs

  • What are PDUs?
  • Which courses qualify for PDUs?
  • How are the number of PDUs determined for each course?
  • What documentation of earned PDUs is required upon PMI audit/request?

Learn the answers>>



Headway program

Unemployed IT Professionals

ITIL has the answer! The Headway program can help you earn ITIL v3 certifications at a LOW cost! 
Learn more>>
IT Service Management

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“IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.” 

- Wikipedia


As educators in IT since 1990, Benchmark Learning has seen firsthand how better utilization of technology investments can affect a business, its bottom line and its employees. As technology continues its journey towards commoditization, the value of constantly learning and employees delivering business results will become more priceless.

When IT Service Management started to buzz throughout businesses globally, Benchmark Learning took note. We were one of the first companies in the U.S. to offer ITIL (IT Infrastructure Library) education and certifications. 

We have found that companies on an IT Service Management initiative have great passion for making their environments better. Companies that use ITSM frameworks and initiatives to tie people, process, products and partners together within a business become more flexible in competing in today’s marketplace. 

Explore our ITSM education offerings, certification offerings and mentoring services for you and your company. To learn more about ITSM training, processes, certifications and improvements, please email us or call 952.896.6800.


The Impact of ITSM Examinations 

  
IT Service Management certification helps distinguish those who have a deep understanding of best practice for ITSM and are capable of implementing these concepts to some degree immediately. Certification is also the foundation for developing a career path in IT Service Management. 

Learn more about ITSM Certification for ITIL and MOF.

To contact EXIN directly for certificate and exam information, email them, visit their website, or call them at 781.878.1235.  



ITSM Quick Links

  Bridging ITIL v2 to v3 
  ITIL v3 Certification & Training
 

ITIL v3 Intermediate Training


Is your organization focusing on Project Management Strategies?

For more information about
Project Management and 
Agile education, visit our
Business Skills Community.



News & Events

  • ITIL v3 Update Announcement

    The principal aim of the project to update ITIL v3 are to improving consistency, accessibility and usability of the core publications.



  • itSMF USA Opens priSM Credentialing Program

    priSM is a comprehensive program for professional recognition and development in the IT Service Management industry.



  • OGC Announcement on ITIL v2 Withdrawal

    Withdrawal will be product-based, with all language variants for individual qualifications and publications being removed at the same time; and removal of version 2 will complete on June 30, 2011.



  • ITIL Software Scheme Goes Live

    The Office of Government Commerce (OGC) and its Accreditor the APM Group have confirmed the ITIL Software scheme is now live.



  1. ITIL v3 Service Management Awareness: A Lifecycle Approach

    5/3/2010 9:00:00 AM

    Seminar Overview
    Our ITIL v3 Service Management Awareness overview provides a general introduction to IT Service Management, focusing on the lifecycle ...
IT Service Management Newsletter

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