ITIL Intermediate Qualifications
In the ITIL v3 Intermediate level, there are two streams: a Lifecycle stream and a Capability stream. Both Intermediate streams assess an individual’s comprehension and application of the concepts of ITIL v3.
See how the modules compare in the diagram below:
- Lifecycle management focused
| - Process focused
|
- Based on each lifecycle phase
| - Practice area process clusters
|
- Individual module certification
| - Individual module certification
|
- 21 hours for each module
| - 30 hours for each module
|
- Complex, gradient scenario MC based exam
| - Complex, gradient scenario MC based exam
|
- 90 minute exam - 70% pass
| - 90 minute exam - 70% pass
|
- Course based classroom or virtual study
| - Course based classroom or virtual study
|
- Foundation certificate prerequisite
| - Foundation certificate prerequisite
|
View upcoming ITIL v3 Intermediate courses.
See how v3 compares to v2.
Service Lifecycle
The Service Lifecycle courses are built around five core books. (The five blue squares in the diagram above.)
- Service Strategy – Defining strategy for IT Service Management. Should be driven by business strategy.
- Service Design – Designing the services to support the strategy.
- Service Transition – Implement the services in order to meet the designed requirements. Design in essence goes through transition to go “live.”
- Service Operation – Support the services managing the operational activities. Make sure everything can be supported on a day-to-day basis.
- Continual Service Improvement – Measure and improve service and process maturity level. After comparison of all phases, a service period is concluded and another service period begins.
Service Capability
The Service Capability stream is built around four clusters. (The four green squares in the diagram above.)
- Operational Support and Analysis – Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Ops, and Application Management
- Planning, Protecting and Optimization – Capacity, Availability, Continuity, Security, Demand, and Risk Management
- Release, Control and Validation – Change, Release and Deployment, Validation and Testing, Asset and Configuration, Knowledge, Request Fulfillment, and Service Evaluation Management
- Service Offerings and Agreements – Portfolio, Service Level, Catalog, Demand, Supplier, and Financial Management