ITIL v3 Complementary Qualifications Scheme

The Complementary Qualifications Scheme is an initiative run by The APM Group in association with itSMFI and its International Qualifications and Certifications Committee (IQC). The scheme allows all Licensed Exam Institutes to submit certifications for assessment by a panel of experts at the ICQ for their relevance and the supplementary content they offer to the existing v3 portfolio of examinations and certifications.

The successful outcome of this assessment will be the recognition of these certifications as 'Complementary Qualifications' and the award of credits within the scheme.

To date, four complementary classes have been approved:

ICT Infrastructure Management Qualification (awarded status on May 20, 2009)

  • Information Communications Technology Infrastructure Management (ICTIM) qualification.
  • Explores the technical and service management aspects of ICT infrastructure management.
  • Covers the areas of strategy, design, planning, deployment, operations and technical support as well as the overall management aspects of infrastructure and technology.
  • 3.5 credits (five-day class)

Service Catalogue Qualification (awarded status on June 29, 2009)
  • Looks at new ways to control demand, publish and track service pricing and cost, and automate service request management and fulfillment.
  • 1.5 credits (three-day class)

Foundation Certificate in IT Service Management according to ISO/IEC 20000 (awarded status on November 8, 2009)
  • Demonstrates understanding of the core principles, processes and practices of a quality approach to IT Service Management based on the international standard for IT service provision.
  • Focuses on the role of people and their activities in achieving quality of IT services and processes.
  • 1 credit (four-day class)

Certified Process Design Engineer (awarded status on November 24, 2009)
  • Provides step-by-step methods and techniques for designing, re-engineering and/or improving process frameworks which define best practices for achieving quality service management.
  • Focuses on process elements, models, usage and deliverables.
  • 1.5 credits (five-day class)