ITIL® Update FAQs
Is this an update or a new version?
ITIL 2011 is an update, not a new version. The updates to the publications are designed to:
- Resolve any errors or inconsistencies in the text and diagrams, both in content and presentation.
- Improve the publications by addressing issues raised in the Change Control Log, as analyzed and recommended by the change advisory board (CAB) and approved by the Cabinet Office, part of HM Government. These are largely to do with clarity, consistency, correctness and completeness.
- Address suggestions for change made by the training community to make ITIL easier to teach.
- Review the Service Strategy publication to ensure that the concepts are explained in the clearest, most concise and accessible way possible.
There is no notion of simplifying the concepts; rather, improving the exposition of the ideas. By the time the update is published, ITIL V1 will no longer be in existence and V2 will be actively removed from the market over a period of time, therefore the core publications will be referred to as ITIL. In order to distinguish between the 2007 and the 2011 editions, the latest edition will carry a ‘2011 Edition’ flash.
Why is ITIL being updated?
The reason for the update is to incorporate comments and suggestions received from the Change Control Log, which is located at
best-management-practice.com/ChangeLog/
Since publication we have received over 500 suggested changes, plus additional suggestions on roles, process flows, inputs and outputs from both users and trainers.
All publications have been through the continual service improvement (CSI) process, and ultimately, this is what makes ITIL what it is – a best-practice framework.
Exin is committed to the principles of ITIL and key to this is CSI. This update is a direct result of feedback from the community that reads, uses and trains from this guidance. They have updated the guidance based on feedback from key stakeholders, and the end result will be guidance that is easier to navigate, read, translate, adopt and teach.
How will the update benefit the end user?
The updated publications will be easier to read and understand, having addressed errors and inconsistencies, and issues raised in the Change Control Log and by the training community. The project’s primary objective was to respond to users’ feedback and requirements, and provides them with an improved product.
What updates have been made to the publications?
The authors have provided a short summary for each of the publications to give you an
overview of these updates.
Do I need to be re-certified? Will I have to take a bridging exam for the update?
Candidates who hold existing ITIL certification will not need to become re-certified.
The Accreditor has no plans to introduce any bridging examinations for the impending update, as the core ITIL process areas and principles will not change significantly.
Will this affect the Intermediate exams?
This update reflects the evolution of best practices. While the basic principles and concepts of ITIL remain the same, the supporting processes and practices evolve to ensure they continue to be relevant and useful in today’s service management environment. ITIL qualifications are continually evolving as well with new service offerings and improvements to the basic scheme, and the ITIL update will result in changes.
The degree of change among the various qualification modules is aligned with the degree of change to the guidance. For example, ITIL Service Strategy has the largest number of updates to its structure and content. These updates will be reflected in the qualifications. It is important to note that structural changes predominantly include reorganizing existing content, as well as some new content. This means that while qualifications are being updated to reflect the updates to the publications, the changes often include moving the content within or between learning units of a qualification, rather than adding new content.
Because the basic principles of ITIL are intact, ITIL qualifications remain relevant for any prior and current released versions. There is no need to retake a qualification, and all qualifications will continue to be recognized across the industry.
When will the updated examinations be available?
The updated syllabuses and examinations became available on August 8, 2011.
Should I take the Foundation exam now or should I wait until the update is published in 2011?
Any examination candidate who is currently preparing to take their examination should take it now and not wait until the update has been published. In accordance with the scope for the update, core ITIL process areas and principles will not change significantly, so candidates’ understanding of the ITIL principles will be the same regardless of when they take the exam.
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ITIL® UPDATE FAQs published by
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