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Headway Program



Being an unemployed IT professional in today’s difficult economic time is challenging. Benchmark Learning wants to help by providing a marketable, employable, globally recognized certification with education at a low cost!

What is Headway?

Headway is a collaborative effort between Benchmark Learning, EXIN and itSMF USA to help unemployed IT professionals expand their skills and earn the certification needed to obtain employment. Headway is designed to help you achieve your ITIL v3 Certifications at a substantially discounted rate.

How can Headway help you?

This tough economic time has put a strain on the job market, so unemployed IT professionals need a way to stand out. Earning your ITIL Certification is the perfect way to do this; however, the education needed to earn these certifications is usually expensive. Benchmark Learning wants to help alleviate this problem. We have partnered with EXIN, itSMF USA and SED-IT to create this program to offer both the training needed and the exam needed to help unemployed IT professionals get certified. Contact us for more information.

ITIL is a skill expected to see a sharp increase in pay and demand; as of late 2008 over 6,266 ITIL-related jobs were available. The ITIL Service Management framework, which has evolved since the 1980s, has seen widespread adoption by Fortune 500 companies and is increasing in adoption by smaller businesses and the public sector in the US. In addition to focusing on effective and efficient operation, it stresses alignment with the needs of the business.
Source: Foote Partners


What courses are included?

The Headway program includes any ITIL v3 course offered at Benchmark Learning.

View a full list of courses here >>

What is ITIL?

ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL provides a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness, and efficiency in the use of information systems.

News and Events

  • EXIN USA Newsflash: Withdrawal of V.2

    The ITIL Qualification Board is beginning the process for the definite withdrawal of ITIL V2 Certification Scheme. At the end of June it will no longer be possible for new candidates to take an ITIL V2 Foundation exam.



  • ITIL v3 Update Announcement

    The principal aim of the project to update ITIL v3 are to improving consistency, accessibility and usability of the core publications.



ITIL is the best framework

What is included?

With any ITIL v3 course, students will receive the following:

What is next?

Whether you are just starting out or already have an ITIL certification, we can help build the fastest path for you to expand your knowledge and showcase your skill set.

ITSM Community View our ITSM Community to browse helpful resources and learn more about ITIL.