ITIL Overview
The Information Technology Infrastructure Library (ITIL) is a comprehensive, non-proprietary and publicly available set of guidelines for "best practice" in IT service management, owned by the British Office of Government Commerce (OGC). Each library module provides a code of practice intended to improve IT efficiencies, reduce risks and increase the effectiveness and quality of IT services management and infrastructure. ITIL has recently undergone a refresh and the newly published ITIL v3 core books have adopted an integrated service lifecycle approach to IT Service Management.
What is ITIL All About?
- A set of specialized organizational capabilities for providing value to customers in the form of services.
- A set of best practices—not a methodology
- Providing guidance, not a step-by-step how-to manual
- Providing optimal service provision at a justifiable cost
- A non-proprietary set of best practices—public domain
ITIL often relies on the skills of the Project Manager and the Business Analyst to ensure project success. Benchmark Learning can help you learn more about the role of project management and the processes and methods of business analysis.
Want to know more about ITIL v3?
Wait no more. Sharon Taylor, the Chief Architect of ITIL v3, the Refresh Project team and the authors themselves answer the most frequently asked questions about ITIL v3. Visit itSMF to learn more, or view the ITIL Refresh PDF from the OGC detailing the changes in ITIL v3. As an accredited training organization to both ISEB and Exin, we look forward to meeting your current and future ITIL education needs.
ITIL Awareness Videos We have broken our ITIL v3 Awareness live presentation into six video segments, each 12 to 15 minutes in length: ITIL Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. View first segment: ITIL Lifecycle Video>>
G2G3 Polestar IT Service Management Simulation Video Simulations have risen as the number one way to reinforce learning concepts and create a more memorable experience for longer retention of information. For this reason, we include the option to incorporate the Polestar Simulation into custom training solutions. View an overview of the Polestar simulation.
The Impact on Examinations
Learn more about
ITIL v3 Certification and
bridging from ITIL v2 to v3.
To contact EXIN directly for certificate and exam information, email them, visit their website, or call them at 781.878.1235.
ITIL Newsletters
Read the latest edition of Benchmark Learning's ITSM Newsletter.
To learn more about ITIL training, processes, certifications and improvements, please email us or call 952.896.6800.