ITIL® Overview
The Information Technology Infrastructure Library (ITIL®) is a comprehensive, non-proprietary and publicly available set of guidelines for "best practice" in IT Service Management, owned by the British Office of Government Commerce (OGC). Each library module provides a code of practice intended to improve IT efficiencies, reduce risks and increase the effectiveness and quality of IT services management and infrastructure. ITIL® has recently undergone a refresh and the newly published ITIL® core books have adopted an integrated service lifecycle approach to IT Service Management.
What is ITIL® All About?
- A set of specialized organizational capabilities for providing value to customers in the form of services
- A set of best practices—not a methodology
- Providing guidance, not a step-by-step how-to manual
- Providing optimal service provision at a justifiable cost
- A non-proprietary set of best practices—public domain
ITIL® often relies on the skills of the Project Manager and the Business Analyst to ensure project success. Benchmark Learning can help you learn more about the role of project management and the processes and methods of business analysis.
ITIL® Awareness Videos We have broken our ITIL® Awareness live presentation into six video segments, each 12 to 15 minutes in length: ITIL® Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. View first segment: ITIL® Lifecycle Video>>
The Impact on Examinations
Learn more about
ITIL® Certification.
To contact EXIN directly for certificate and exam information, email them, visit their website, or call them at 781.878.1235.